FAQ
Q : What types of payment do you accept?
R : We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q : What currency are your store's prices denominated in?
R : Prices in our stores are in US dollars (USD).
R : We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q : What currency are your store's prices denominated in?
R : Prices in our stores are in US dollars (USD).
Q : Do you have stores or just an online store?
R : We don't have any physical stores yet. We only sell online at the moment.
Q : Do you ship internationally?
R : Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties and customs fees, which apply when your shipment reaches the destination country. It is impossible for us to predict the charges you may incur. For more information on your country's customs policies, please contact your local customs office. All taxes and customs duties are your responsibility. Your local carrier may be able to provide you with information on the method of payment accepted for duties, taxes and other charges levied on delivery.
Q : Do we need to sign for the shipment?
R : You don't need to sign for the shipment.
Q : Where do you ship your products from?
R : We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, enabling us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 working days for your product to be shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 working days for your product to be shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We firmly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).
If for any reason you're not satisfied with your product, simply return it to us and we'll refund or exchange your product (the decision is yours), for up to 30 days, no questions asked.
Please contact us by e-mail at (email) first and we'll provide you with the appropriate return address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service department will not be accepted.
Q: Where can I find my order confirmation?
A: The order confirmation e-mail is sent to the e-mail address provided within 24 hours of payment. Please check your junk mail or trash folder, as the e-mail may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message via the “Contact us” page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message via the “Contact us” page.